Monitoring Frequently asked questions

What triggers you to contact me immediately?

We contact you immediately when we detect: system completely offline for 48+ hours, production drop of 30%+ lasting 4+ days (weather-adjusted), inverter error codes, multiple panel failures, or communication loss with monitoring equipment. Minor issues are included in your scheduled report rather than emergency contact.

Do you guarantee response times?

We don't commit to specific response timeframes because solar issues rarely require instant emergency response. We work to address all concerns as quickly as possible based on urgency and technician availability. What we DO guarantee is that we'll catch issues during our regular monitoring cycles and notify you promptly.

What's not included in the monitoring plans?

Monitoring plans cover remote system reviews and reporting. They don't include: on-site visits, panel cleanings, repairs, parts replacement, or major equipment (inverters, panels, batteries). All service work is available at discounted rates for plan members

Can I upgrade or downgrade my plan?

Yes! You can change your monitoring frequency at any time. Changes take effect at the start of your next billing cycle. Many customers start with Basic Watch and upgrade to Active Guard after experiencing the value of proactive monitoring.

Do you monitor systems you didn't install?

Yes! We monitor any solar system regardless of who installed it. As long as your system has online monitoring capability (Enphase, SolarEdge, etc.), we can track it and provide health reports. This is a great way to protect an investment from any installer. We may ask for your help in providing us access. If you dont have a monitori we can install the manufacture's recommended one or a cheaper alternative energy monitor.